I.T SUPPORT
We are your I.T Department
Your organization’s core mission is critical, but the underlying technology that supports it may not be. That’s where we come in so that you concentrate on your core business.
We bill on a flat-rate, subscription model, making your IT expenditures easy to budget while reducing hidden costs and promoting IT expense planning.
We proactively run reporting and monitoring tools that detect issues early and pinpoint problems before they cause downtime, which ultimately costs you money.
Our Service Offering
Server Administration
Business Continuity & Disaster Recovery
User Support
We provide IT support to users within the organization when having problems accessing IT resources such as server, emails, applications as well as training on new softwares installed on their workstations.
On-Site Support
We also provide a technical resource on site on an agreed basis with the client ranging from once half day a week to daily depending on the client requirements. The client is able to plan and choose a package that suits their needs.
Desktop Support
We provide full support and service to users with desktop and network related issues such printer related, server related and tuning, or entire network management in order to ensure smooth running of services.
ISP Management
In Case of internet downtimes, we provide first level support as we liase with the internet provider to restore connectivity. We also provide load balancing and quality of Service to our customers with traffic shaping features.